Lorain/Elyria, OH
TeleTech jobs increase to 840
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ELYRIA — A new call center that had been expected to create 500 new jobs in Amherst Township has grown — meaning it will add another 340 jobs to its roster.
Colorado-based TeleTech Corp. announced Thursday that the not-yet-operational facility — originally slated to be the home of a medical call center — will now house the call center operations of a major wireless phone company.
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| CHUCK HUMEL / CHRONICLE |
| Lorain County Community College president Roy Church (left) speaks with Lorain County Commissioner Ted Kalo via remote during an announcement Thursday of an additional 340 TeleTech jobs coming to the county. |
TeleTech Senior Vice President Chuck Koskovich declined to name the wireless company but said at a news conference that it was “one of the largest and fastest-growing wireless companies” in the country.
The call center is expected to be operational by the end of January, and TeleTech already has hired and begun training, with the help of Lorain County Community College, about 300 workers.
Koskovich praised the college, county officials and various economic development groups in the county for convincing his company to expand its operations to Northeast Ohio, adding that the company may not be done expanding in the area.
“We were told we would be able to find the right employees with the right skills with a county that was willing to help,” he said.
County Administrator Jim Cordes said adding any job is a good thing, but the sheer number of new jobs from TeleTech is a good sign for the county’s economy.
“Up until recently, we’ve been counting jobs one, two, three at a time, now we’re counting them hundreds at a time,” Cordes said.
The bulk of the jobs will be full-time, county Commissioner Ted Kalo said, although some will be part-time. The average pay, he said, will be about $11 an hour.
Commissioner Lori Kokoski said the latest announcement from TeleTech shows that the county is doing a good job marketing itself as a good place to do business.
“Lorain County’s reputation is changing in a positive direction,” Kokoski said. “I believe we’ve put Lorain County back on the map.”
TeleTech is renovating an office building on Park Avenue that will house the call center, which Koskovich said will be used to its full capacity now that the wireless company instead of the medical call center will be located there.
Cordes said the county will continue to work with companies to convince them to relocate to Lorain County. He said he hopes the county will be able to announce two new deals to bring companies to the county before the end of the year, but he would not provide specifics.
Contact Brad Dicken at 329-7147 or bdicken@chroniclet.com.
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Teletech is a load of crap. 840 jobs?
Congratulations to everyone who served as unemployable until now, because they are REALLY scraping the bottom of the barrel on this one. I wouldn’t be surprised if they started looking past class two felonies just to get enough new hires.
They can’t manage the 300 that are supposedly there of us now. Trainees spend half their time in classrooms with nothing to do because NO ONE KNOWS WHAT IS GOING ON.
It’s a POORLY MANAGED operation at best. I wonder what it’ll be like when the facility opens?
HAHAHAHAHAHAHAHAAHAHAHA!!!!!!!!!!!!!!!!!!
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Tele Tech is a joke. I will tell you the only thing they were proficent at was giving me the run around on why my benefits were not available. I sat several days for over two hours waiting for computer glitches and such to be fixed so I could catch up to the rest of the training class- as did other people. Tele Tech lied about schedules. Screwed up paychecks. And basically were unorganized and a total flop at training. Thier own trainers were lost half the time instructing us. They dropped the insurance company down to minimum staff when the cellular company came a calling. Yeah, thats’ real dedication to business. Just like the company showed its dedication to its employees. Rules were set and had to be followed unless you were one of the pets of the management team. Employees going to the bar during lunches and coming back to work. Attendance policies being ignored and overlooked, as well as dress codes and behaviours- unless you challenged Tele Tech to take responsibility for its own lies. Along with other extra curricular activities with “The Clients Trainers”- how much do they think peole can endure? Oh my personal favorite was the management team coming down on a pregnant woman for leaving work early because she had the flu! You should have heard the other things said to employees not only by the corporate staff, management staff and site director. I loved when I was told to move forward and put Tele Techs’ mistakes behind me because it was negative- yet the Colorado Corporate people had no answer or excuse for why my worrying about benefits for my children was negative. I wish some of the people in my training class would step forward… a sexual harrassment suit against Tele Tech and “The Client†would prove what shameless people are investing in our county. The best part was that Tele Tech had a Supervisor Trainee in our classroom supposedly to monitor how our training was going. He never once said anything about the outrageous behaviour of the cellular clients trainer. It was off the charts crazy! I have worked places where people have been fired for much less. Only in Lorain County can a company get away with allowing such behaviour. It is a shame that more people are afraid to stand up for what is right because they need to take care of their family. I provide for my children just fine NOT working for such scum sucking bottom feeders as Tele Tech and thier “Client”. In fact, other than to make fun of the mistake I made going to work for such liars; I am ashamed I let myself get duped into thinking they were a reputable company.
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Well said Amy!!! Kudos for letting them know that what they did to you sucked!!! And for someone who is still there, things haven’t improved at all…they actually referred to us as their “guinea pigs”….Someone in that place is a pig but I don’t know exactly who it is. The class you refer to is the same now, if not worse. If the things that are going on in there are not sexual harassment I don’t know what it is. The “client training assistant” is still a flake and now she has used her clout to help one of her “boy toys” get a shot at a supervisory/ training position….this despite absenteeism and consistent tardiness….a supposed Teletech no no! The dress code only applies to those who haven’t made friends with the wonderful “client trainers” who are so fond of a few incompetent people that the rest of the employees will be covering for from now on while they fly back to their respective homes and jobs and leave us with the dregs they considered good enough to be in charge of us poor schmucks! On top of all that everyone from the teletech supervisors, client trainers, and upper management of teletech have been informed of these “indiscretions” and they continue to go on unabated if not condoned by our virtuous employers. I for one feel that this place is just here until the next big lawsuit…and that shouldn’t be to long at the rate at which they are plugging away. Out of those initial 300 trainees there are around 150-200 left. Something is driving people out of there pretty fast and I smell disaster if the county thinks that this is their shining star of new employers. Count me among the ones who are looking elsewhere even if it means less money and no benefits.
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I have to disagree Amy, and the rest of you. I love my job at Teletech and I ‘ve had nothing but a great experience with managers, Trainers and the rest of the staff. I’ve been treated fairly and have had my questions answered. I’m not a “pet” as you would say I just know that we are on the road to a great venture and there will be bumps along the way. We are all in this together and we are all just starting out, (managers ,sups included) I feel everyone at TeleTech is doing everything they can to be accommodating . Remember we are ALL NEW and nothing is perfect in the beginning. It’s the negativity and the rumors that you’re breeding that brings morale down. You’re disrespecting your co workers and management and the community by the childish remarks that your saying .You’re all talking about standing up for what is right yet you are writing your claims in a nameless blog instead of addressing your concerns in a mature manner, Have you even tried to express your concerns to the staff? TeleTech has brought hundreds of jobs to a community that is in desperate need and all you can do is complain? You call yourself a Customer Service Rep. I hope I’m never on the other end of your phone. I am proud to work for a company that brought so many jobs to the area unlike so many of the other companies that fled Lorain county. You should be thankful for the opportunities that Teletech is bringing but you would rather whine like a couple of children because you don’t want to challenge yourselves and be open to change, Not to mention your putting all you trust in hear say. If you don’t like it then quit!!!!!! Don’t bring the loyal employees like me and so many others down. Most of us are really excited and happy….. Thank you TeleTech for coming to Lorain County!
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This is such crap!
Do you want some cheese with that wine!
The training was bad!
I didn’t get picked for a position!
it just goes on and on and on!. Guess what, if you don’t like the job, quit!! No one is making you stay here! I have been working for TeleTech for almost a month now and was in the first training class for the healthcare client. I am very fortunate to have a job and have been more than pleased with the company. You guys need to get a life. A job is what you put into it, and you guys are expecting perfection. Are you guys perfect?
I highly doubt it, or you wouldn’t be wasting your time trashing a company that is brining jobs to this area.
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Hey I almost started a job at this loser company until I ran across this web sit
http://groups.msn.com/TeleTechTelescam/discussions.msnw
I then called and declined their job offer but get this… They sent me a paycheck last week and I never worked one day for them!
Does this go to show how messed up this company is when they don’t even know who does and does not work for them!
I pitty all of you who took jobs with this loser company. Just read the forum on the above web page and you will know you are not alone in your misery!
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Oh the pay is $9.50 an hour not the $11.00 quoted in the paper. I was seated next to others in a room when we were handed our job offers and I was able to see everyone offer letter. And all of us got the same $9.50 an hour offer.
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Just to let yall know i heard that the guy didnt even get the job becuase he declined it and the teachers assistant isnt a flake she just isnt trashy like the 95% of the other girls that work there and almost every girl there has kids and are bitching about day care so just shut up with the drama. If you dont like it QUIT!! All the girls say there adults but they act imature like preschoolers …
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Lets get a few things straight. One: Tele-Tech LIED! Two: I am a single mother of two who USED to work there. I’m sorry some of you mis-understood. How about not attacking women with children who are looking to find a way to support thier babies? Married or single you don’t know the circumstances of some of the girls who work there. Until YOU spend some time with these ladies don’t judge them. Until YOU are lied to by Tele Tech you won’t understand. At the grocery store, if the ad is telling you the price is one amount and the actual price is higher you can complain or report them to the better business bureau for Bait and Switch tactics. For a business to hire you and then change what they orginally told you is wrong as well. I find no desire to support a company who does that to thier employees.
Also I didnt’ want a special position. I just wanted to work 40 hours and support my children. I wanted to work in an environment where I didn’t have to listen to superiors chat about getting drunk, strip clubs and watch them flirt with others in the training class. Also the trainers display of stretch exercises were obscene and coupled with sexually motivated comments. Therefore I think you have the idea. If I wanted this environment to work in I would go to a strip club for employment. I could care less about management or any higher position due to the fact I am burnt out on managing people. I wanted to work for a company that stood behind the expectations they set for themselves. Unfortunately Tele Tech doesn’t and won’t. It is sad so many people need a job that they will sit back and take the abuse dished out.
I am happier at my new job where I work with adult managers from ages 18-60. I see a big difference between them and the management team at Tele Tech.
Have a great weekend and good luck to those stuck at Tele Tech.
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Teletech SUCKS….BAD!!! I dont know who is sooo happy about working for a company who intentionally came in with the thought of lying to people to get them there. Knowing that its hard to find ajob in lorain county they came in thinking people would take whatever they threw out to them!! because they know people need to feed their families. I am not a single parent, my husband makes very good money. The point that people are trying to make is that you dont come in, lying to people. People were told some many different things, no wknds, you will be working for a med company, you can be promoted to other positions, you will be paid 11.00.
ALL LIES, 1st of all, you do work wknds, with know choice in your schedule.2nd of all, you will not be working for the med. company….UNLESS you PASS a SERIES of test. Oh yeah, lets not forget, even if you did pass the test and you are CURRENTLY working for the med. co. you will NOT come Jan. they are USING US until OPEN ENROLLMENT ends Dec. 31…then guess what sweetie, your being demotated to the cellphone carrier! UUUMMM…I think that if people wanted to work for a cellphone company they would have applied for a position at one of our VARIOUS CELLPHONE CARRIERS IN LORAIN COUNTY, not be thrown into a job you DONT WANT! But, in many situations people have left their jobs to come and work for the med. co. but, now you will be working for a cellular company…that is not right!! about tbeing promoted to other positons, hhmmm,NOT! If you are working for the med.co. you will not be considered for any other position that you apply for. WHy?…because they need you until Dec. 31. Is that fair??
Lets not forget that when the news reporters came to the college and said that the med part of the facility would only be a 3 mnth contract, the site director said, when asked directly after the comment was made, that, that was a mistatement and that, it was not true…dont worry about whats being said, unless it comes from me! Well, now they made the lone HR person come in about a wk and half ago and say, we may(WILL) be losing the med. co in Jan.LOL Wow, just what was reported on the news and in the newspaper!
I have never heard of such a rule of, we are not going to give you guys handbooks, why? because they dont wnt you know how many days you can miss or how many times you can be tardy before you are fired!! ISNT THAT ILLEGAL????
3rdly, the pay…advertised in the mj and chronicle as 11.00…nope 9.50. was told if you passed those series of test, 10.50…nope 9.50 is what you get.
You can never get a STRAIGHT_TRUTHFUL answer about anything!
And as far as them being a new company, they ARENOT a new company , new to LORAINCOUNTY, BUT NOT A NEW COMPANY..they have companies all over the world, with alot of the same complaints as we do. Some have lawsuits against the company.
So to say they are new and we should just work with them…hhmmm, lets see, NOT! they should be alot more organized than what they are.
The one thing I find realy funny, is that the site director, managers, supervisor are not licensed in insurance, but we are..Just wondering how in the hell are the suppose to help or answer question for us, when they dont know S*** about what they are suppose to be SUPERVISING us on!!! LOL, LMAO!!!!
Really, I wish that you(chronicle) and MJ, would come to the site and ask people one simple question…What were you told when you accepted the position with teletch?
You would truely be amazed at how many DIFFERENT answers you would get! This palce is a JOKE and I dont see it being here for too long..which is very sad to say!
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Well, I worked there for, oh, about 1 day and 3 hours before walking. This place was an absolute JOKE! I have NEVER felt so insulted and demeaned in my LIFE!
I should have known better - the line in the “employee handbook” that basically forbade me from ever speaking to anyone ever again (yes, in black and white, it claimed I was not permitted to give out any of MY OWN PERSONAL INFORMATION) 0 yeah, I figured there was going to be problems.
I sure hope that they feel satisfied for the amount of hell they have caused me at home for having quit.
I can’t believe I’m going to say this, but I MISS THE CSC!
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hie there all..
i m frm Teletech Malaysia…
it doesn’t only suck in your country but it sucks in mine..
their allowance is counted like this..divide it by 26 days (i dunno y) den multiple it by da days u come for work; a max of 22 days…
can someone tell me y divide by 26 days??
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