November 27, 2014

Elyria
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TeleTech jobs increase to 840

ELYRIA — A new call center that had been expected to create 500 new jobs in Amherst Township has grown — meaning it will add another 340 jobs to its roster.

Colorado-based TeleTech Corp. announced Thursday that the not-yet-operational facility — originally slated to be the home of a medical call center — will now house the call center operations of a major wireless phone company.

CHUCK HUMEL / CHRONICLE
Lorain County Community College president Roy Church (left) speaks with Lorain County Commissioner Ted Kalo via remote during an announcement Thursday of an additional 340 TeleTech jobs coming to the county.

TeleTech Senior Vice President Chuck Koskovich declined to name the wireless company but said at a news conference that it was “one of the largest and fastest-growing wireless companies” in the country.

The call center is expected to be operational by the end of January, and TeleTech already has hired and begun training, with the help of Lorain County Community College, about 300 workers.

Koskovich praised the college, county officials and various economic development groups in the county for convincing his company to expand its operations to Northeast Ohio, adding that the company may not be done expanding in the area.

“We were told we would be able to find the right employees with the right skills with a county that was willing to help,” he said.
County Administrator Jim Cordes said adding any job is a good thing, but the sheer number of new jobs from TeleTech is a good sign for the county’s economy.

“Up until recently, we’ve been counting jobs one, two, three at a time, now we’re counting them hundreds at a time,” Cordes said.

The bulk of the jobs will be full-time, county Commissioner Ted Kalo said, although some will be part-time. The average pay, he said, will be about $11 an hour.

Commissioner Lori Kokoski said the latest announcement from TeleTech shows that the county is doing a good job marketing itself as a good place to do business.

“Lorain County’s reputation is changing in a positive direction,” Kokoski said. “I believe we’ve put Lorain County back on the map.”

TeleTech is renovating an office building on Park Avenue that will house the call center, which Koskovich said will be used to its full capacity now that the wireless company instead of the medical call center will be located there.

Cordes said the county will continue to work with companies to convince them to relocate to Lorain County. He said he hopes the county will be able to announce two new deals to bring companies to the county before the end of the year, but he would not provide specifics.

Contact Brad Dicken at 329-7147 or bdicken@chroniclet.com.