Since 1946 when Dick Stewart first opened Stewart TV and Appliances, the store has been committed to nurturing its connections with their customers. When you make a purchase at Stewart’s, your relationship doesn’t end with the sound of a cash register drawer closing.
From the moment you walk through the door, you are greeted by a friendly and knowledgeable salesperson who will answer any questions you may have about your purchase. Ed Stewart, son of Dick, explains,“Our continued success is due to offering great service and taking care of our customers—the same way my father continued to expand the business. We’re on a first name basis with a lot of our customers and lot of them are multiple generation customers.”
Your salesperson will continue to help you after your new television or appliance has been delivered and installed. “Things do break down sometimes, and if they do, who does the customer call?” Ed asks rhetorically. “What they can do here is call and talk to us directly and we’ll schedulethe service right from here.”
“ When you bring a TV in for service, it stays here in our own service department. It doesn’t go on a truck to a service center somewhere like with the chain stores. There is no relationship there. If you run into a problem, who is going to take care of you? Here, at Stewart’s, you talk to your salesman and, if you need to, you can talk to the owners.”
The owners would be Ed, his brothers, Terry and Greg, and his sister, Nancy. Terry took over as president of the company when Dick retired in 1991. The siblings have spent their lives in the family business, at first by cleaning the bathrooms and sweeping floors, then working their way up through warehouse and delivery jobs.
The family is supported by a qualified staff, including sales people, service technicians—two of whom are dedicated to on-site repairs—and delivery personnel.
Besides extraordinary customer service, what most people don’t realize is that Stewart’s is very competitive on price. “People constantly say, ‘I know I pay a little more here, but I buy here because of the great service,’” Ed reveals. “The reality is that they usually aren’t paying more. We belong to a national co-op that negotiates with the manufacturers, so we get the same deals that the big box stores get. The big guys’ only advantage is the money they can spend for advertising. We can outdo them in every other aspect of the business.”
Additionally, delivery is free on appliances more than $499 and televisions more than $799. “We also have a parts counter in the store for people who want to do their own repairs,” Ed points out.
If you need service, however, Stewart’s works on any brand of appliance sold—regardless of where you bought it.
“We offer a five-year extended warranty,” Ed explains. “If you don’t need the service in year two through five, we’ll give you half the price of the warranty in store credits.” For example, the price of an extended warranty on a particular range is $126. If the warranty is never used, you get $63 toward a store purchase. Along with the unsurpassed knowledge and service of an independent retailer like Stewart’s, Ed and Terry stress that by buying from a local business you support your local economy.