November 23, 2014

Elyria
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Elyria personnel to get HEART from the Cleveland Clinic

ELYRIA — The city of Elyria has inked a deal with the Cleveland Clinic to use its trademarked customer service model in a pilot program that aims to translate the program to the public sector. The deal, which was finalized in recent days, allows Elyria to exclusively use the Clinic’s HEART model in training session Read More…